Frequently Asked Questions

Have questions before ordering from Lewey’s Merch? Here are answers to common questions about products, shipping, personalization, digital products, and more.

Ordering

How do I place an order?

Choose the product you want, select any available options such as size, color, style, or personalization, then add it to your cart and complete checkout.

Please review all product options carefully before placing your order.

Can I change my order after it is placed?

If you need to make a change, contact us as soon as possible. We cannot guarantee changes once an order has moved into production, especially for made-to-order or personalized items.

Personalized Gifts

How should I enter personalization details?

Enter names, dates, initials, or custom text exactly as you want them to appear. Please double-check spelling, capitalization, and any special details before placing your order.

Can I change personalization after ordering?

Changes may not be possible once production begins. If you notice a mistake right after ordering, contact us immediately.

Are personalized items returnable?

Personalized items are usually made specifically for the customer and may not be eligible for return unless there is an issue with the product. Please review all custom details carefully before ordering.

Shipping & Processing

How long does it take to receive my order?

Many Lewey’s Merch items are made after your order is placed. Processing and shipping times can vary based on the product, order volume, and destination.

Shipping estimates may be shown at checkout when available.

Should I order early for gifts or holidays?

Yes. We recommend ordering early for birthdays, holidays, church events, special occasions, and personalized gifts to allow time for production and delivery.

Do you offer tracking?

If tracking is available for your order, tracking information will be provided once the order ships.

Product Details

Will colors look exactly like the pictures?

Product colors may vary slightly due to screen settings, lighting, mockup images, and product materials. We do our best to represent each item clearly.

How do I choose the right size?

For apparel, review the available size information before ordering. If a size chart is shown on the product page, use it to help select the best fit.

How should I care for apparel items?

For printed apparel, wash inside out when possible, use a gentle cycle, and avoid high heat directly on the printed design. Always follow product-specific care instructions when provided.

Digital Products

Do you sell digital products?

Digital products are coming soon. This collection may include printable devotionals, Bible study tools, Scripture wall art, planners, worksheets, and encouragement resources.

Will a physical item be shipped with digital products?

No. Digital products are downloadable files. Once digital products are available, each listing will explain exactly what is included and how the file is delivered.

Can digital products be refunded?

Because digital products are delivered electronically, refunds may be limited once the file has been accessed or downloaded. Each digital product listing will include details.

Returns & Issues

What if my item arrives damaged or incorrect?

If there is an issue with your order, contact us as soon as possible with your order information and photos if applicable. We will review the issue and help determine the next step.

Do you accept returns?

Return eligibility may depend on the product type. Personalized, custom, made-to-order, and digital items may have different return limitations. Please review the Refund Policy for full details.

Contact

How can I contact Lewey’s Merch?

Use the Contact page if you have a question about a product, order, personalization, shipping, or anything else before ordering.

We’re happy to help.